While Lyft and Uber are allowed in the 100 largest cities in the United States, there are other places that don’t allow the companies to carry passengers. Oregon is the only state that explicitly prohibits Lyft and Uber operations in the vast majority of its counties. Riders in Portland can use these services but the companies cannot operate elsewhere […]
Category: FAQ
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Can Uber or Lyft drivers work in other states?
Uber and Lyft do not allow drivers to use their apps for pickups outside of their assigned states without switching home states. Drivers are limited to their home states because licensing, insurance, and other regulations vary from state to state.
Can you pay Uber with cash?
Uber only accepts payment via credit card, debit card, Paypal and Venmo in most cities. Uber recently piloted a cash option in select cities. To find out if the pilot is available in your city, open the Uber app and select the ‘payment’ option from the main menu.
Can you pay Lyft with cash?
Lyft is completely cashless. Accepted payment methods include: American Express, Visa, MasterCard, Discover, debit cards tied to checking accounts, and prepaid cards. Passengers may also use PayPal (for iOS and Android users), Apple Pay, and Android Pay.
Do Uber or Lyft drivers know who rates them?
Uber and Lyft drivers know that they are rated by passengers. Both companies use an anonymous two-way rating system that allows drivers and riders to rate their experiences.
Can Uber or Lyft passengers see passenger comments and reviews?
Passengers with Uber and Lyft are unable to access their own comments or reviews on past rides. The anonymous review systems focus on the overall star ratings given by riders and passengers.
Can Uber or Lyft drivers see my rating?
Drivers with Uber and Lyft see your rider rating when they are pinged with your request. This interface is similar to the rider experience of seeing a driver’s rating after assignment.
Can Uber or Lyft drivers rate their passengers?
Uber and Lyft drivers are able to rate their experiences with individual riders. A rider can be rated on a five-star scale with the rating assessed following completion of a trip. These ratings are used for future rider assignments and a driver can prevent future trips with a passenger by giving a low rating.
Can Uber or Lyft driver change passenger ratings?
Uber Uber allows driver-partners to contact the company’s support team in order to change their ratings of past passengers. Lyft Lyft drivers can change passenger ratings within 24 hours of completed rides through their apps.
Are Uber or Lyft ratings and reviews anonymous?
Uber and Lyft keep their ratings and review systems anonymous to protect both sides from retaliating for low ratings. Drivers receive weekly ratings and may discern high or low ratings based on their experiences.