Uber and Lyft ask their drivers to complete refueling trips between rides on their apps. Riders expect to go from their pickup spots to their destinations without unexpected stops. Drivers may stop for gas during long trips that exceed fuel tank capacity or if passengers add gas stations as intermediate stops on their routes.
Category: Rules & Regulations
Does Uber or Lyft allow dogs?
Uber: Uber allows service dogs to ride with their owners. Each driver-partner is allowed to decide whether or not to drive passengers with non-service dogs. Lyft: Lyft drivers allow service dogs to ride with passengers but are given latitude on whether to accept passengers with non-service dogs.
Can Uber or Lyft drivers refuse a destination?
Uber and Lyft drivers are expected to take passengers to their destinations after accepting requests. Drivers are able to deny rides but failure to take passengers to their requested stops can lead to lower ratings and deactivation from the apps with repeated incidents. Drivers are asked to contact law enforcement and the companies if they arrive at dangerous destinations.
Can Uber or Lyft drivers pick up minors? What is the minimum age?
The minimum age to use the Uber and Lyft apps is 18 years old. Riders who are under 18 years old must be accompanied by riders who are 18 years old or older. Both companies allow their drivers to ask for proof of age if they suspect a rider does not meet the minimum age requirement. Drivers are also […]
Can Uber or Lyft drivers physically remove a passenger?
The community guidelines for Uber and Lyft do not allow drivers to physically remove passengers. In cases of unruly passengers, drivers are asked to contact local law enforcement to deal with unsafe situations.
Can Uber or Lyft drivers have cameras?
Uber and Lyft allow drivers to install cameras in their cars to ensure safe rides. The companies stipulate that drivers must comply with local laws limiting camera use or informing passengers of recording devices.
Can Uber or Lyft drivers deny rides?
Drivers with Uber and Lyft are able to reject ride requests unless the rejection is based on discrimination based on age, race, gender, sexual orientation, nationality, religion, or disability. Both companies incentivize drivers to accept as many rides as possible by including rejected rides in its calculation of acceptance rates. A driver who frequently rejects rides will receive a lower acceptance […]
Can Uber or Lyft drivers carry guns?
Uber and Lyft maintain unequivocal prohibitions on drivers and riders carrying firearms during their trips. Lyft prohibits other weapons including knives, explosives, and tasers.
Can Uber or Lyft driver change the destination?
Uber Driver-partners and riders are able to change destinations during trips by using the app. Changes cannot be made to destinations when driver-partners are carrying uberPOOL riders. Lyft Drivers are unable to change destinations as Lyft gives passengers the power to adjust their stops. Drivers and passengers are unable to change destinations when using the Shared ride option.
Can Uber or Lyft driver bring a friend or family member?
Uber and Lyft prohibit family members and friends of drivers from joining paying riders during trips. Company policies reference passenger safety as a concern because driver family and friends are not subject to background checks.