Uber and Lyft drivers do not incur fees from cancelling rides. However, driver cancellations of rides on both apps can lead to lower acceptance rates. Acceptance rates are used to evaluate driver performance with consistently low rates leading to restricted access to the apps.
The companies also reserve the right to terminate access to their apps if drivers repeatedly cancel rides based on destinations, projected fares, or discrimination against specific groups. Uber and Lyft prohibit driver discrimination of riders based on age, race, gender, sexual orientation, nationality, religion, or disability.