Uber and Lyft passengers are able to cancel rides without incurring fees within two minutes of driver acceptance of their rides. The company assesses a cancellation fee if a rider has not cancelled within the two-minute window and the driver arrives within five minutes of estimated arrival at the pickup spot. The cancellation window for uberPOOL and Lyft […]
Articles Tagged: cancelling
Do Uber or Lyft drivers get penalized for cancelling?
Uber and Lyft drivers do not incur fees from cancelling rides. However, driver cancellations of rides on both apps can lead to lower acceptance rates. Acceptance rates are used to evaluate driver performance with consistently low rates leading to restricted access to the apps. The companies also reserve the right to terminate access to their apps if drivers […]