Uber An Uber Black vehicle must be made within five years of a driver’s application, contain at least four seats for passengers, and fall within the company’s list of authorized luxury vehicles. A driver-partner needs a rating of at least 4.85 or better to stay in the Uber Black program. Lyft A qualified Lyft Lux vehicle is a black […]
Articles Tagged: faq
Can Uber or Lyft drivers have 2 door cars?
Uber and Lyft require each vehicle operating on its apps to have at least four doors. This requirement ensures rider comfort and safety.
What health insurance options are available for Uber or Lyft drivers?
Uber Uber does not provide health insurance for its drivers. Uber driver-partners can use the company’s partnership with Stride Health to find insurance. Stride Health works with more than 200 insurers to connect applicants to health, dental, vision, and life insurance plans. Uber driver-partners can also work through state healthcare exchanges where available to find health insurance plans. Lyft Lyft does […]
What are the typical costs for auto insurance for Uber or Lyft?
While Uber and Lyft provide basic auto insurance during rides, drivers also need their own coverage to protect beyond the limits of these policies. The typical driver in the United States paid $1,426 per year for auto insurance in 2018. This average includes all drivers across the country, which takes into account low-cost and high-cost states. Uber and Lyft drivers can […]
What are the typical costs for auto insurance for Uber or Lyft?
While Uber and Lyft provide basic auto insurance during rides, drivers also need their own coverage to protect beyond the limits of these policies. The typical driver in the United States paid $1,426 per year for auto insurance in 2018. This average includes all drivers across the country, which takes into account low-cost and high-cost states. Uber and Lyft drivers can […]
What is the cancellation policy on Uber or Lyft?
Uber and Lyft passengers are able to cancel rides without incurring fees within two minutes of driver acceptance of their rides. The company assesses a cancellation fee if a rider has not cancelled within the two-minute window and the driver arrives within five minutes of estimated arrival at the pickup spot. The cancellation window for uberPOOL and Lyft […]
How does Uber or Lyft work?
The act of opening Uber or Lyft and requesting a ride is very simple for passengers. The driver modes of both apps are also designed to make the driving experience as simple as possible. Uber and Lyft have poured years of research and design into turning complex processes into simple interfaces. The core element of both apps is an […]
How do I cancel my Uber or Lyft account?
Uber Uber allows drivers and riders to cancel their accounts through the app. After tapping Settings, you can select Privacy Settings and then Delete Account. Uber asks for confirmation before deactivation. Lyft Lyft asks its drivers and riders to contact the support team through its website to initiate the cancellation process. Users are asked why they are […]
How do I add a tip on the Uber or Lyft app?
The Uber and Lyft apps allow riders to show drivers their appreciation with tips following completed rides. Both apps provide receipts of ride fares that allow riders to rate their drivers and include tips. Lyft riders can add tips to their receipts up to three days after completion, while Uber allows tips up to 30 days after ride completion.
How can I contact Uber support?
Uber does not offer phone support for riders. Only drivers can contact the Uber helpline at (800) 593-7069. For emergencies, contact 800-353-UBER. You can also click on ‘help’ within the app to send a message, or by filling out the contact form at https://help.uber.com.