Uber and Lyft passengers are able to cancel rides without incurring fees within two minutes of driver acceptance of their rides. The company assesses a cancellation fee if a rider has not cancelled within the two-minute window and the driver arrives within five minutes of estimated arrival at the pickup spot. The cancellation window for uberPOOL and Lyft Shared rides is reduced to one minute to accommodate multiple passengers. A rider who cancels multiple times for the same trip may be assessed a cancellation fee.
